Principal Solutions Architect

BigPanda is seeking a Principal Solutions Architect to join their Professional Services team, helping strategic enterprise customers design, implement, and realize long-term value from the BigPanda platform.

Requirements

• 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles
• Deep knowledge of monitoring, observability, ITSM, and incident response platforms
• Experience leading complex enterprise implementations with multiple stakeholder groups
• Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
• Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
• Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery
• Strong consultative communication skills across technical and non-technical audiences
• Track record of improving team practices through mentoring, reusable assets, or process development

Benefits

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #PandaParent support
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture