BigPanda is seeking a Principal Solutions Architect to join their Professional Services team, helping strategic enterprise customers design, implement, and realize long-term value from the BigPanda platform.
Requirements
- 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles
- Deep knowledge of monitoring, observability, ITSM, and incident response platforms
- Experience leading complex enterprise implementations with multiple stakeholder groups
- Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery
- Strong consultative communication skills across technical and non-technical audiences
- Track record of improving team practices through mentoring, reusable assets, or process development
Benefits
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture