BigPanda is looking for a Solutions Architect to help enterprise customers succeed on their AIOps journey. This role is for someone early in their post-sales or consulting career who came up through IT operations, is technically strong, and is excited about the intersection of ITOps and AI.
Requirements
- Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads.
- Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments.
- Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes.
- Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value.
- Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes.
- Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities.
- Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise.
- Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues.
Benefits
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
