Helpdesk Manager
Bill Gosling OutsourcingManila, Philippines
Posted May 4, 2026
Full Time
About the Company
Let's take customer communications further, together. With over 65 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true: What matters less is what we’ve done in the past… What matters more is how your brand gets where it needs to go. We'll work with you to build your perfect outsourced communication solution to reach your customers. We could talk all day long about us, but this is your route – we are here to help reach your destination. When you’re ready, let’s discuss your destination, how you’d like to get there, and how we can go further, together. Reach out today, or visit www.BillGosling.com for more information.
Job Description
Join a dynamic team as a Helpdesk Manager to ensure professionalism and expansion of help desk activities, develop the help desk team, and deliver flawless customer service. The role involves overseeing help desk team leaders, training team members, and maintaining IT architecture. High school diploma or equivalent required, with post-secondary education in a related IT field preferred.
Requirements
- Responsible for overseeing Helpdesk Team Leader’s and related staff
- Assist operational, support and management team to ensure client service standards
- Maintain business driven SLAs for Global Helpdesk Functions and IT Ticket assignment, triage and response
- Manage end to end helpdesk processes and maximize the use of our systems and technologies
- Maintain business driven SLAs for Global Helpdesk Functions and IT Ticket assignment, triage and response
- Champion company core values and other company programs to engage and motivate employees
- Able to administer Windows Server and Domain Environment, and understand architecture services and domain security policies
- Able to effectively troubleshoot and resolve issues as reported and/or escalate as required
Benefits
- Comprehensive Training
- Team-Oriented Culture
- Diversity & Inclusion
- Fun Workplace
- State-of-the-Art Offices
- Rewarding Work
