Helpdesk Manager
Digital Consultants, LLCMissouri, United States
Posted May 6, 2026
Full Time
About the Company
Digital Consultants is a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors.
Job Description
Digital Consultants is seeking a Helpdesk Manager to oversee AV/IT Help Desk operations supporting MSCoE G6 at Fort Leonard Wood. The role involves managing daily operations, monitoring ticket queues, and providing coaching and training to helpdesk staff.
Requirements
- Clearance: Secret
- CompTIA A+ required, Network+ or Security+ preferred
- Associate degree in IT, AV, or related field (or equivalent experience).
- Minimum 3 years of helpdesk or IT/AV technical support leadership experience
- Experience in DoD or federal service desk environments preferred
- Strong understanding of IT/AV troubleshooting processes
- Experience with ticketing systems and IT service workflows
- Excellent communication and customer service skills
- Ability to analyze data and identify performance trends
- Ability to lead teams and manage operational workflows
Benefits
- Paid Time Off (PTO)
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)
