QA Consultant - Quality Service
Bill Gosling OutsourcingJaipur, Rajasthan, India
Posted April 10, 2026
Full Time
About the Company
Let's take customer communications further, together. With over 65 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true: What matters less is what we’ve done in the past… What matters more is how your brand gets where it needs to go. We'll work with you to build your perfect outsourced communication solution to reach your customers. We could talk all day long about us, but this is your route – we are here to help reach your destination. When you’re ready, let’s discuss your destination, how you’d like to get there, and how we can go further, together. Reach out today, or visit www.BillGosling.com for more information.
Job Description
Join a dynamic team at Bill Gosling Outsourcing as a QA Consultant to evaluate and audit conversations/transactions, provide detailed feedback, and meet productivity targets in a collaborative and inclusive work environment.
Requirements
- Evaluate and audit conversations/transactions on behalf of assigned client process(es)
- Consistently ensure quality variance is well below threshold
- Meet and exceed daily volume and productivity targets
- Participate in client/internal calibration calls
- Successfully clear client specific training
- Abide by all HR policies and processes
Benefits
- Growth Opportunities
- Comprehensive Training
- Team-Oriented Culture
- Diversity & Inclusion
- Fun Workplace
- State-of-the-Art Offices
- Rewarding Work