QA Consultant - Quality Service

Join a team passionate about making lives better as a QA Consultant. Evaluate and audit conversations/transactions, ensure quality variance is low, and meet productivity targets. Opportunity for career advancement, paid training, and a fun work environment.

Requirements

• Evaluate and audit conversations/transactions as per pre-defined guidelines
• Maintain productivity parameters and ensure quality variance is well below threshold
• Participate in client/internal calibration calls to ensure consistency of scoring & knowledge
• Meet and exceed daily volume and productivity targets
• Abide by all HR policies and processes

Benefits

• Comprehensive training
• Growth opportunities
• Team-oriented culture
• Diversity & inclusion
• Fun workplace
• State-of-the-art offices
• Rewarding work