QA Technical consultant - Quality Service.

Join a team passionate about making lives better at Bill Gosling Outsourcing, a global leader in outsourcing solutions. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services.

Requirements

• Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
• Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
• Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
• Meet and exceed daily volume and productivity targets
• Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
• Participate in various internal/external training programs to continuously hone required skills and knowledge base.
• Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline

Benefits

• Growth Opportunities
• Comprehensive Training
• Team-Oriented Culture
• Diversity & Inclusion
• Fun Workplace
• State-of-the-Art Offices
• Rewarding Work