CX Ops Manager
BiographNew York, New York, United States
Posted March 4, 2026
100000 - 130000 USD
Full Time
About the Company
Biograph is on a mission to drive meaningful advances in human healthspan and lifespan, creating personalized care solutions that redefine what's possible in healthcare.
Job Description
As a CX Ops Manager, you will build and formalize Biograph's customer success function across in-clinic and mobile experiences, translating high-touch service ethos into scalable workflows and systems. You will partner with cross-functional teams to ensure a seamless member experience, provide leadership and mentorship, and own customer success performance metrics.
Requirements
- 4-6 years of experience in Customer Success, CX, or Service Operations
- Bachelor's degree or equivalent practical experience
- Experience in a high-touch, service-driven environment (healthcare, wellness, hospitality, or tech-enabled services)
Benefits
- $100,000 - $130,000 per year
- Equity
- Biograph Membership
- Medical, dental, and vision insurance
- 401(k)
- Paid maternity / paternity leave
- Unlimited PTO
- 11 paid holidays
