CX Team Lead

As a CX Team Lead at Rent the Runway, you will lead a team that delivers exceptional customer experiences, motivating and managing a team of Customer Experience Associates, providing coaching and mentorship to exceed service level goals.

Requirements

• 5+ years in a customer-centric role
• 2+ years of management experience
• BA/BS degree preferred
• Experience tracking metrics and working with data to drive results

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship