Insurance Coach & Quality Assurance Broker

We are seeking a Broker Coach and Quality Assurance Manager to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability and assuring quality across calls, files, and journeys.

Requirements

• Experience in broker distribution, sales coaching, QA / Compliance
• Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment
• Proven track record in developing broking and sales capability in a compliant manner
• Strong understanding of Consumer Duty, FCA expectations and relevant controls
• Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes
• Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
• Process improvement focus to investigate root cause analysis and define appropriate solutions
• Exceptional written and oral communication skills
• Progress towards relevant qualifications such as CII is preferred

Benefits

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme
• 25 days annual leave, increasing with tenure
• 1 paid family & religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year
• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme
• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards