Customer Support Specialist

Customer Support Specialist to ensure partners and caregivers enjoy an exceptional experience with Birdie, providing proactive, human-centred engagement and building strong, trust-based relationships.

Requirements

• Experience working in a fast-paced SaaS support role
• Ability to work efficiently and maintain high-quality support
• Proven ability to identify and solve process gaps
• Ability to break down technical software problems into clear steps
• Proven ability to work in fast-moving environments and seek answers when stuck

Benefits

• Competitive base salary
• Generous stock options
• Bi-annual performance cycles with individual compensation reviews
• Annual personal learning budget and access to training, coaching and mentorship
• Flexible working arrangement
• Budget to set up home workspace
• Regular in-person meetups, socials and offsites
• 33 days holiday (25 days + public holidays)
• Extra day off on birthday
• Company shutdown between Christmas and New Year
• 2 volunteering days each year
• Industry leading paid primary and secondary caregiver leave
• 5 paid days for fertility treatments
• Private health insurance
• Wellbeing perks
• Cycle to work scheme
• 4% employer pension contribution when you contribute 5%