Customer Support Advisor
Person Centred Software LtdEngland, United Kingdom
Posted April 28, 2026
Full Time
About the Company
Person Centred Software Ltd offers a Connected Care Platform with integrated digital solutions for various care settings, including residential care, nursing homes, and mental health support. The company is the market leader, serving over 6,000 care homes, and its seamless integration philosophy extends to partner solutions, ensuring comprehensive care management. Person Centred Software's mCare system is NHS England assured and GDPR-compliant, creating more than 9 million care notes daily and achieving high ratings from CQC inspections.
Job Description
At Person Centred Software, we build technology that genuinely improves lives. We're looking for a Customer Support Advisor to join our growing support team and deliver an exceptional experience to customers using our software across the care sector.
Requirements
- Previous experience in a customer support, customer service or helpdesk role
- Excellent communication skills, both written and verbal
- A customer first mindset with strong empathy and patience
- Strong problem solving skills and attention to detail
- Confidence using technology and learning new systems
- Ability to explain technical issues in a simple and approachable way
- Comfortable working in a fast paced, collaborative environment
Benefits
- Competitive salary
- 25 days holiday
- Extra day off for your birthday
- Contributory pension scheme
