Customer Service Centre Advisor

Customer Service Centre Advisor for Home Group, a social enterprise supporting vulnerable individuals. Provide warm, professional, and tailored support to customers via phone, live chat, and email.

Requirements

• Experience in a fast-paced, customer-focused environment
• Sound judgement and practical problem-solving skills.
• Confidence with technology—laptops, smartphone apps, and systems.
• Excellent written and verbal communication tailoring your style to the needs of our diverse customers.
• Strong attention to detail, even under pressure.
• Ability to handle challenging calls and complaints calmly, deescalating challenging situations

Benefits

• 34 days leave
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Health cash plan (£1140 yearly)