Customer Support Advisor

We're looking for a proactive and customer-focused Customer Support Advisor to join our team at Omniplex Learning, supporting customers throughout their journey and ensuring queries are resolved efficiently.

Requirements

• Experience in a customer-facing support role, ideally within a SaaS or digital environment.
• Excellent written and verbal communication, engaging customers across multiple channels with confidence
• Strong organisational skills, with a structured and pragmatic approach to prioritising your workload
• A proactive, solutions-focused mindset and strong problem-solving ability
• A commitment to delivering high-quality customer service and customer success outcomes

Benefits

• Competitive salary
• Flexible hybrid working model
• 25 days of annual leave plus bank holidays
• Private Medical Insurance plan
• Group Life Insurance
• Enhanced family policies
• Regular social events and activities