Help Desk Engineer - (Remote) Support Clients in the US
Bit by Bit IncIndonesia • United States
Posted May 16, 2026
10800 - 14400 USD
Full Time
About the Company
BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges.
Job Description
Work as a Help Desk Engineer to provide technical support and customer service to US-based clients, delivering exceptional service via phone and email, and managing support tickets in a proprietary ticketing system. Opportunities for growth and skill enhancement in a fast-paced environment.
Requirements
- Bachelor’s degree in a technical field (preferred) or equivalent experience
- Minimum of 1 year in a Managed Services IT environment preferred
- Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus
Benefits
- Competitive salary based on experience
- Certification training opportunities
- Health and dental insurance
- Paid vacation
- Simple IRA with employer match
