Customer Support Specialist
Bitdeer Technologies GroupSingapore, Singapore • United States • Norway • Bhutan
Posted August 21, 2025
Full Time
About the Company
Bitdeer Technologies Group (Nasdaq: BTDR) is a global leader in Bitcoin mining technology headquartered in Singapore. The company delivers end‑to‑end solutions—from procuring mining hardware and designing datacenter sites to managing day‑to‑day operations—across facilities in the United States, Norway, and Bhutan. In addition to traditional mining services, Bitdeer offers cloud hosting and advanced AI‑enabled compute platforms, as well as a suite of software products including a smart mining OS and GPU miner OS. By combining engineering expertise, logistics efficiency, and software innovation, Bitdeer provides institutional clients with scalable, high‑performance mining infrastructure and a flexible hashrate marketplace.
Job Description
Bitdeer is seeking a Customer Support Specialist to answer user questions, process KYC work orders, and maintain customer relationships. The ideal candidate will have a Bachelor's degree or above, strong communication skills, and experience with Zendesk and Office Software.
Requirements
- Answer user questions in the ticket system (Zendesk), community, or other online platforms
- Process user KYC work orders, stay updated on the company's latest compliance policies
- Actively support sales-related work, including product listing, product inventory management, and creating product links for key customers
- Maintain VIP and other customer relationships
- Analyze product and process issues based on user experience and feedback
- Collaborate with other business teams
- Prepare SOPs to support business development and drive process optimization and standardization
Benefits
- Equal employment opportunities
- Inclusive and respectful environment
- Fast-growing company
- Attractive welfare benefits
- Developmental opportunities
