Customer Success Specialist (L1 Support)
CynclyRio Grande do Sul, Brazil
Posted January 21, 2026
Full Time
About the Company
Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.
Job Description
We are seeking a Customer Success Specialist (L1 Support) to provide comprehensive support to customers via phone, chat, email, and remote access. The role involves troubleshooting, handling inquiries, and providing solutions for common technical issues.
Requirements
- Ongoing or complete bachelor's degree in IT, Design, Architecture, or related fields
- Proven track record in a customer service role
- Knowledge of remote support tools
- Advanced English (C1+)
- Able to work flexible hours
Benefits
- National Medical Health Plan (Unimed)
- National Dental Assistance (Unimed)
- Maternity & Paternity extension leave
- Life Insurance
- Meal/ Restaurant allowance (Alelo Tudo)
- Home office allowance (if applicable)
- Education Platforms and training funding
- Gympass, Zenklub (Health app) and Guapeco (Pet Plan)
- Annual Profit Sharing Program
- Education allowance
- DayOff as a birthday gift
- Agreement with pharmacies, restaurants and theaters
