Customer Support Specialist (Russian Speaker)

We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience. We are proud to work for BitMEX and of the standard we have set and hold ourselves to. We enjoy working together and helping each other to grow.

Requirements

• Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
• Monitor the BitMEX Trollbox, Telegram and other channels as required
• Perform document checks as per standard procedures
• Escalate enquiries when necessary
• Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary
• Assist in updating FAQ/Solutions documentation
• Constantly look for ways to improve our customer service

Benefits

• Paid holidays and leave
• Flexible arrangements for remote contract talents
• Team building & offsite events
• Option to choose to be paid in fiat or crypto currency