Team Lead, Customer Care

As Team Lead, Customer Care at Bitpanda, you'll own the strategy and execution for critical domains like Community, Retention, and Complaints. You'll lead a high-performing team to ensure operational excellence, monitor key metrics, and drive continuous process improvements to enhance the customer experience.

Requirements

• Team leadership & development
• Performance & sentiment management
• Operational optimisation
• Social media & reputation management
• Strategic problem solving

Benefits

• Flexible working model (Hybrid)
• Competitive total compensation package
• Participation in stock option plan
• Confidential coaching, counselling, and mental health resources
• Extra time off to rest and recharge
• Unlimited access to online courses
• Exclusive perks and rewards from partners worldwide
• Additional 8 weeks of gender-neutral new parent leave
• Dedicated budget for home office setup
• Free onsite dining and snacks
• Recognition and rewards for contributions
• Exclusive Bitpanda-branded merchandise and gear
• Unforgettable company events