Customer Engagement Manager (ANZ)
BitwardenRemote, Australia & New Zealand
Posted February 12, 2026
Full Time
About the Company
Bitwarden is a trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere.
Job Description
We are seeking a Customer Engagement Manager to oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments.
Requirements
- Oversee the entire customer journey from onboarding through renewal
- Develop standard onboarding procedures (SOPs)
- Collaborate with customers to create account development plans (ADPs)
- Monitor customer health
- Act as the central liaison between departments
- Lead Quarterly Business Reviews (QBRs)
- Proactively pinpoint expansion opportunities
- Collaborate with Product and Engineering teams
- Champion a client-centric, product-driven mindset
- Furnish leadership with concise, actionable updates
- Maintain deep expertise in Bitwarden offerings and industry trends
