Support Manager

BizzyCar is seeking a Support Manager to join our growing Customer Success organization. This role is focused on establishing and growing our Support function, defining processes, shaping team structure, and creating a consistent, customer-focused approach. You will work day-to-day handling inbound customer inquiries, flagging escalations, resolving HubSpot tasks and tickets, and owning on-going support for our customer base.

Requirements

• 3+ years in Customer Support, Customer Success, or a customer-facing SaaS/tech role
• Experience building or improving support processes in high-growth or resource-constrained environments is a plus
• Strong data orientation, comfortable using metrics to drive performance and operational decisions
• Proven track record of meeting or exceeding goals, specifically those related to customer SLAs
• Experience onboarding, training, and developing team members is a plus
• Strong organizational skills with the ability to manage shifting priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Technical aptitude with the ability to troubleshoot product-related issues
• Collaborative, cross-functional team player with strong problem-solving instincts
• High ownership mentality, you see what needs to be done and do it

Benefits

• Competitive salary and benefits package
• Paid time off
• Medical
• Dental
• 401k
• Vision
• Equity benefits