Customer Support Manager

PracticeTek is a retail healthcare tech provider that offers solutions to clinics worldwide. They are looking for a Customer Support Manager to lead a high-performing team, establish and optimize support processes, and partner with cross-functional teams to improve the customer journey.

Requirements

• 4+ years of experience in customer support, with at least 1–2 years in a leadership or management role, preferably in a SaaS environment
• Proven ability to lead, coach, and develop support teams in a fast-paced, high-growth environment
• Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows
• Data-driven mindset with experience using metrics to improve team performance and customer outcomes
• Excellent communication and problem-solving skills, with a focus on delivering a high-quality customer experience
• Commitment to building inclusive teams and maintaining compliance with company policies and applicable regulations

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging