Customer Support Manager

Join PracticeTek as a Customer Support Manager and shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Enjoy a dynamic hybrid setup with opportunities to grow your career and skills in an environment that celebrates curiosity, collaboration, and continuous development.

Requirements

• 4+ years of experience in customer support, with at least 1–2 years in a leadership or management role, preferably in a SaaS environment
• Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows
• Data-driven mindset with experience using metrics to improve team performance and customer outcomes

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match