Customer Support Specialist I

Join PracticeTek, a retail-healthcare tech provider, and help shape the future of healthcare with innovative technology solutions. As a Customer Support Specialist I, you'll be part of a high-energy team that celebrates your wins, challenges you to think bigger, and cheers you on every step of the way. With a focus on customer satisfaction and experience enhancement, you'll provide empathetic, solutions-focused support to customers via email, phone, and chat.

Requirements

• 2+ years of experience in customer success, account management, or a related field
• High School Diploma or GED required
• Associate's degree or Bachelor's degree in Business, Marketing, Communications, or a related field is a plus
• Strong communication and interpersonal skills
• Excellent problem-solving and critical-thinking abilities
• Ability to manage multiple accounts and projects simultaneously
• Thrives in a fast-paced, evolving environment with shifting priorities
• Technical aptitude and a willingness to learn new software and systems

Benefits

• Health
• Dental
• Vision
• Paid Time Off
• 401(k) with company match