IT Help Desk Technician I - Temporary Position

We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization’s technology infrastructure. NOTE: This is a temporary position, anticipated to last six months in duration.

Requirements

• Serve as the first point of contact for users seeking technical assistance.
• Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and deploy computer systems, peripherals, and software applications.
• Assist users with application issues, and guide them in utilizing software effectively.
• Maintain inventory of IT equipment and ensure proper software licensing.
• Document, track, and manage support requests in the help desk ticketing system.
• Provide basic IT training to staff on new technologies.
• Collaborate with senior IT staff on the resolution of more complex issues.
• Assist with IT projects and initiatives as assigned.
• Associate’s degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
• 1-2 years of experience in an IT support or help desk role.
• Basic knowledge of computer hardware, software, and networking.
• Familiarity with Windows OS and Microsoft Office applications.
• Excellent communication skills with a strong customer service orientation.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work independently and within a team environment.
• Availability to work in the office and assist during emergencies or after hours as needed.

Benefits

• Paid Time Off
• Unemployment Insurance
• Workers Compensation