Technical Support Engineer

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. We seek a motivated Technical Support Engineer with C/C++, C#, and/or Java programming experience for Federal customers.

Requirements

• Resolving customer problems
• Capturing, creating, and sharing knowledge internally and with customers
• Embracing a “Customer First” attitude and mentality
• Thriving in a highly collaborative environment
• Troubleshooting incoming customer problems through online meetings, email, and phone
• Researching and responding to customer requests and providing detailed explanations
• Collaborating with teammates (support team), peers, and R&D to provide quick and effective solutions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance