Senior ITSM

Blackapple Solutions Ltd is seeking a Senior ITSM for a contract position in Oslo, Norway. The role involves analyzing the current Service Desk model, identifying cost improvement areas, and implementing a high-quality Service Desk solution at low cost.

Requirements

• Senior Service Desk and Service Management analyst with strong cost saving focus
• In-depth knowledge of IT Service Desk management (ITIL) and IT service management frameworks
• Experience in planning, design and implementation of Service Desk models/organizations in larger enterprises