Customer Contact Data Analyst

Role Overview

Blackbaud is seeking a Customer Contact Data Analyst to lead analysis & resolution in identifying and resolving customer contact data changes. The role is part of a larger customer data team and requires a passion for data and delivering high-quality solutions and actionable insights.

What You Will Do

Define and build playbooks to enhance customer data health, conduct research and validate customer contact records, and engage with customers to resolve data health issues.

Why It Might Be a Fit

The ideal candidate has 1-3 years of experience engaging with B2B customers, a bachelor's degree in marketing or related fields, and experience working in an Agile or cross-functional team environment.

Requirements

• 1-3 years of experience engaging with B2B customers
• Bachelor's degree in marketing or related Technology fields
• Experience working in an Agile or cross-functional team environment
• Experience working as an individual contributor with high attention to detail and commitment to data accuracy
• Excellent written & verbal communication skills to engage with non-technical audiences
• Experience with Salesforce Contact and Account data models (preferred)
• Familiarity with B2B SaaS customer lifecycles and renewal motions
• 1-3 years of experience performing quantitative analysis

Benefits

• Flexible remote or hybrid work culture
• Equal opportunity employer
• Inclusive work environment
• Career development opportunities