Customer Data and Process Analyst

Syndigo is seeking a Customer Data and Process Analyst to support the success and renewal of a large portfolio of small-to-mid-size customers within their SaaS platform. The ideal candidate is detail-oriented, analytical, and highly coachable, with an interest in working with data, systems, and dashboards in a SaaS environment.

Requirements

• 1–2 years of experience in data analysis, operations, SaaS support, or customer-facing roles
• Excellent language skills in English and German (C1)
• Comfortable working in a high-volume, process-driven environment with repetitive workflows
• Experience using tools such as Salesforce, Churn Zero, Excel/Google Sheets, or similar systems
• Strong written communication skills for digital customer interactions
• Highly organized and self-managed in a remote environment
• Strong analytical mindset with comfort interpreting dashboards, usage metrics, and data trends
• Demonstrated ability to learn new tools and systems quickly (highly coachable)
• High attention to detail and data accuracy

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance