Customer Success Manager - Scaled Accounts

Syndigo is seeking a Long Tail Customer Success Manager to scale the success of a large portfolio of small-to-mid-size customers for our SaaS platform. The ideal candidate combines strong customer orientation with an affinity for technology, analytics, and product data.

Requirements

• 0–2 years of experience in Customer Success, Support, Sales, or a related field or relevant academic/project experience
• Excellent language skills in English and German (C1)
• Comfortable managing multiple customer relationships in a long‐tail or high‐volume environment
• Experience in using tools like Salesforce and ChurnZero
• Demonstrated ability to work in structured, process-driven environments
• Excellent communication and presentation skill
• Highly organized and self-managed in a remote environment
• Analytical mindset with comfort interpreting dashboards and usage metrics (preferred but not required)

Benefits

• We are an equal opportunities employer
• Diversity, Equity & Inclusion
• GDPR/CCPA
• Syndigo Job Applicant Privacy Notice