Customer Success Executive - Scale

Dotdigital is seeking a Customer Success Executive - Scale to join their team, focusing on customer retention, adoption, and growth across smaller revenue segment customers. The ideal candidate will have 1-2 years' experience in a fast-paced environment, with a background in SaaS, email marketing, e-commerce, or digital marketing.

Requirements

• Minimum of 1-2 years' experience in fast-paced environments; SaaS or relevant experience within the sector (email marketing or e-commerce is desirable)
• Able to multitask, prioritise, and manage time efficiently
• Experience with, or willingness to develop and own scaling 1:many initiatives across the portfolio
• Commercial nous with the ability to influence and negotiate and close renewal and upsell/cross sell contracts
• Goal-oriented, organised and efficient
• Experience in identifying customer needs and aligning desired outcomes with solutions, quantifying ROI for customers
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
• Skilled in problem-solving and negotiation to maximise growth and minimise churn
• Strong written/verbal communication skills
• Confident presentation skills and willingness to present in customer and/or industry events both in person and virtual

Benefits

• Parental leave
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward