Customer Success Manager

Megaport is seeking a Customer Success Manager to join their team in Frankfurt, Germany. The role will be responsible for driving post-sale account growth, customer retention, and long-term value creation. The ideal candidate will have 3+ years of experience in Enterprise software market or Internet/Telecommunications industries and a proven ability to work in a fast-paced technical environment. The role will offer flexible working environments, birthday leave, generous study and training allowance, and a motivated team of industry experts and new talent.

Requirements

• 3+ years experience within the Enterprise software market or Internet/Telecommunications industries
• 3+ years experience in an Account Management or Customer Success role
• Proven ability to work in a fast-paced technical environment, with multiple tasks or goals
• Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations
• Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution
• Ability to deliver revenue results and operate in a consultative-based selling approach
• Ability to work with the wider Megaport teams to focus on revenue generation and results
• Maintain records, reports, and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list
• Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired

Benefits

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Celebrated success with ‘Legend’ and ‘Kudos’ Awards
• Health and wellness program