Client Success Manager - Private Client Services

BlackCloak protects corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. As a Client Success Manager, you'll communicate with clients, work with internal teams, and ensure a flawless experience with BlackCloak. The ideal candidate will have a strong interest in cybersecurity and privacy, and be passionate about delivering outstanding client experiences.

Requirements

• 2-3+ years of experience in a Customer Success or IT help desk role
• Experience working with executive level clients is a plus
• 2+ year(s) of relevant experience in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
• CompTIA Security+ or similar security experience is a plus
• Ability to display highly developed customer service soft skills including empathy and relationship building skills
• Ability to work under pressure, organize and prioritize responsibilities
• Ability to work in a remote environment with a high degree autonomy
• Attention to detail and accuracy is a must
• Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
• Willingness to travel in limited circumstances

Benefits

• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• Health Savings Account with company contribution for eligible medical plans.
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match.
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend