Support Engineer II - India
Blackpoint CyberIndia
Posted March 23, 2026
Full Time
About the Company
Blackpoint Cyber is a technology-driven cybersecurity firm headquartered in Denver, Colorado. Founded by former U.S. Department of Defense experts, Blackpoint offers 24/7 Managed Detection, Response, and Remediation (MDR) services using proprietary technology and an active Security Operations Center (SOC). The company empowers Managed Service Providers (MSPs) with cutting-edge solutions to combat cyber threats in real-time, ensuring organizations remain protected against sophisticated attacks.
Job Description
We are looking for a Senior Tier 2 Support Engineer with experience in software technical support, particularly in environments utilizing Zendesk automation and complex software workflows. This role involves providing expert-level technical assistance to our customers while also optimizing our support processes and ensuring seamless customer interactions.
Requirements
- 3+ years of experience in a Technical Support or Customer Support role, with a focus on complex software environments.
- Proficiency in Zendesk, especially in utilizing automations, triggers, and macros to optimize support workflows.
- Strong understanding of microservices architecture, including APIs, containers (Docker), and cloud services.
- Extensive experience with troubleshooting methodologies, including knowledge of Windows and macOS operating systems, experience with PowerShell, Sysinternals Suite, and remote support tools, familiarity with scripting languages (Python, Bash, or Ansible preferred), and a strong grasp of networking concepts (IP addressing, VLANs, DNS, DHCP, firewalls, etc.).
- Experience with cloud platforms (AWS, Azure) and understanding of DevOps practices.
- Demonstrated ability to understand and optimize support workflows to improve efficiency and customer satisfaction.
- Certifications such as CompTIA A+, Network+, Security+ (desired).
Benefits
- Competitive Health, Vision, Dental, and Life Insurance plans
- A robust 401k plan
- Discretionary Time Off
- Opportunities for career growth and development
- A culture that values customer-centric thinking and continuous improvement
