Support Engineer II - India

We are looking for a Senior Tier 2 Support Engineer with experience in software technical support, particularly in environments utilizing Zendesk automation and complex software workflows.

Requirements

• 3+ years of experience in a Technical Support or Customer Support role, with a focus on complex software environments.
• Proficiency in Zendesk, especially in utilizing automations, triggers, and macros to optimize support workflows.
• Strong understanding of microservices architecture, including APIs, containers (Docker), and cloud services.
• Extensive experience with troubleshooting methodologies, including knowledge of Windows and macOS operating systems, experience with PowerShell, Sysinternals Suite, and remote support tools, familiarity with scripting languages (Python, Bash, or Ansible preferred), and strong grasp of networking concepts (IP addressing, VLANs, DNS, DHCP, firewalls, etc.).
• Experience with cloud platforms (AWS, Azure) and understanding of DevOps practices.
• Demonstrated ability to understand and optimize support workflows to improve efficiency and customer satisfaction.
• Certifications such as CompTIA A+, Network+, Security+ (desired).

Benefits

• Work with cutting-edge technology in a collaborative and innovative environment.
• Opportunities for career growth and development.
• A culture that values customer-centric thinking and continuous improvement