Associate, Microsoft Dynamics Support Engineer

The Dynamics Solution Center (DSC) is BlackRock's centralized team responsible for the end-to-end management of the Microsoft Dynamics CRM platform across the enterprise. The team's mission is to empower client-facing teams with capabilities that accelerate commercial outcomes and evolve the platform in step with user and client needs while providing a reliable and effective service in supporting the use of the MS Dynamics platform.

Requirements

• 3+ years of experience in a technical support, application support, or support engineering role.
• Hands-on experience supporting Microsoft Dynamics 365 and/or the Power Platform in a production environment.
• Strong knowledge of Dynamics 365 Sales and Customer Service applications.
• Experience with Power Automate, Power Apps, and configuration/customization in Dynamics.
• Working knowledge of integrations and enterprise data flows; ability to troubleshoot issues across systems.
• Basic understanding of JavaScript, C#, or.NET is a plus, but not required (used primarily for diagnostics and collaboration with engineering).
• Excellent written and verbal communication skills, with the ability to support and influence non-technical users at varying levels of seniority.
• Strong problem-solving mindset, positive attitude, attention to detail, and resilience in a fast-paced support environment.
• Proven ability to work effectively within cross-functional global teams.

Benefits

• healthcare
• leave benefits
• retirement benefits
• tuition reimbursement
• Flexible Time Off (FTO)