Senior Customer Success Manager

BlackSky is seeking a talented Senior Customer Success Manager to manage customer experience from onboarding to customer management & maintenance, requiring a customer-centric, enthusiastic, dependable, and detail-oriented individual with excellent communication skills and ability to work independently and collaborate with a positive attitude.

Requirements

• Become an expert in all of BlackSky’s products and services
• Be the front-line contact for customer support inquiries
• Collaborate cross functionally with multiple internal teams
• Advocate for the customer by sharing their feedback and use cases
• Identify and report key metrics to internal and external stakeholders

Benefits

• Flexible working hours
• Remote work option
• Opportunity to work with cutting-edge technology