Senior Customer Success Manager

Twilio is shaping the future of communications and seeking a Senior Customer Success Manager to drive customer satisfaction and growth. The role involves developing strategic roadmaps, managing customer relationships, and collaborating with internal teams to optimize implementations and resolve technical challenges.

Requirements

• 5+ years managing enterprise level customers
• 7+ years in customer-facing roles (CSM, account management, or consulting)
• Proven experience working within or supporting Fortune 500 companies or similarly large organizations
• Expert in strategic planning, bringing data-driven insights and best practices to optimize client success
• Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts to help drive accountability within customer organizations

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program