Customer Success Manager

We're looking for a Customer Success Manager to join our A-team and manage a high-potential book of business with opportunities for growth and adoption. The role involves managing a portfolio of 3–4MM ARR, driving adoption, outcomes, and renewals, and building deep relationships with key stakeholders to gather feedback and align on future success.

Requirements

• 2+ years of experience in Customer Success or Account Management within a SaaS environment
• A solid understanding of Customer Success best practices, strategies, and execution
• Exceptional communication skills, with the ability to present to and interface with all levels of an organization
• Hands-on Salesforce ecosystem experience is required

Benefits

• Stock options for every employee
• Flexible work week
• $400 office stipend
• Maternity/Paternity leave
• Student loan debt assistance
• Pledge 1% - time off during the year for helping nonprofits
• Health insurance contribution (if in the US)
• Children's 529 college fund assistance (if in the US)