Customer Success Manager

IntelliShift is seeking a Customer Success Manager to own a portfolio of mid-market or enterprise customers and serve as their trusted advisor across the full customer lifecycle. The ideal candidate will have a consultative mindset, strong executive presence, and a real knack for turning customer goals into measurable outcomes.

Requirements

• 3-5+ years of Customer Success, Account Management, or comparable SaaS experience managing mid-market and/or enterprise portfolios.
• A consultative mindset — you ask sharp questions, listen well, and translate customer goals into action.
• Strong executive presence and the confidence to engage with senior leaders on both the business and the operational side of the house.
• A track record of retention, expansion, and renewal outcomes you can speak to specifically.
• Hands-on experience in Salesforce (SFDC); experience with a CS platform (Gainsight, ClientSuccess, ChurnZero, or similar) is a plus.
• Comfort and curiosity with AI tools — we're leaning more on AI across our internal workflows, and we expect our team to experiment, find new ways to work smarter, and bring ideas back to the group.
• Comfort working independently, owning outcomes, and partnering cross-functionally without a lot of hand-holding.
• Experience in fleet, transportation, logistics, field service, or another operationally complex B2B SaaS environment is a strong plus — but not required if you've thrived in adjacent industries.

Benefits

• Company-subsidized medical, dental, and vision insurance for all FT employees
• 401K with a 4% company contribution
• Generous Paid Time Off