Blend is seeking an Implementation Consultant to support North American financial institutions and partners across commercial payment and expense management solutions.
Requirements
- Provide high-quality day-to-day operational and technical support to financial institution partners and internal stakeholders.
- Act as a liaison between clients and internal product, engineering, and support teams to ensure issues are resolved efficiently.
- Manage and coordinate support tickets, work orders, and case resolution activities across commercial payment platforms.
- Analyze and troubleshoot processing issues, identifying root causes and communicating impact, resolution steps, and timelines.
- Proactively identify processing inefficiencies and improvement opportunities and recommend solutions to enhance performance.
- Monitor and communicate service levels (SLAs), providing status updates and escalation management when needed.
- Develop and maintain support documentation, knowledge articles, and process guides.
- Partner with account and technical teams to ensure client needs are met and expectations are exceeded.
- Prepare and deliver client-ready updates and presentations using data insights and performance reporting.
- Escalate critical issues appropriately and provide leadership in driving resolution.
Benefits
- Health
- Vision
- Dental
- 401K plan
- Life Insurance
- Employee Assistance Programs