Implementation Consultant

Blend is seeking an Implementation Consultant to support North American financial institutions and partners across commercial payment and expense management solutions.

Requirements

• Provide high-quality day-to-day operational and technical support to financial institution partners and internal stakeholders.
• Act as a liaison between clients and internal product, engineering, and support teams to ensure issues are resolved efficiently.
• Manage and coordinate support tickets, work orders, and case resolution activities across commercial payment platforms.
• Analyze and troubleshoot processing issues, identifying root causes and communicating impact, resolution steps, and timelines.
• Proactively identify processing inefficiencies and improvement opportunities and recommend solutions to enhance performance.
• Monitor and communicate service levels (SLAs), providing status updates and escalation management when needed.
• Develop and maintain support documentation, knowledge articles, and process guides.
• Partner with account and technical teams to ensure client needs are met and expectations are exceeded.
• Prepare and deliver client-ready updates and presentations using data insights and performance reporting.
• Escalate critical issues appropriately and provide leadership in driving resolution.

Benefits

• Health
• Vision
• Dental
• 401K plan
• Life Insurance
• Employee Assistance Programs