Legal Intake Manager

Block LLP is seeking an experienced Legal Intake Manager to lead and oversee our intake department, including both in-person and remote intake team members. This role requires a strong background in sales, legal intake, and team management, with a focus on driving conversions, coaching performance, and maintaining a high standard of client service.

Requirements

• Lead, manage, and coach a team of legal intake specialists (in-office and remote)
• Set and enforce sales standards, scripts, and intake workflows
• Drive conversion of inbound leads into signed clients
• Monitor call handling, follow-up, and closing techniques
• Review calls and provide regular coaching and performance feedback
• Ensure accurate screening, qualification, and documentation of potential cases
• Maintain compliance with firm intake standards and legal requirements
• Oversee proper case handoff to pre-litigation teams after sign-up
• Serve as escalation point for complex or high-value intake matters
• Track and analyze intake KPIs (conversion rate, call volume, response time, signed cases, lead quality)
• Prepare performance reports for firm leadership
• Identify trends, gaps, and opportunities for improvement
• Implement data-driven strategies to increase efficiency and results
• Develop, refine, and enforce intake SOPs
• Partner with Marketing to evaluate lead quality and optimize campaigns
• Collaborate with Operations, Pre-Litigation, and Litigation teams
• Assist with hiring, onboarding, and training of intake staff

Benefits

• Competitive base salary with performance-based bonuses
• Robust PTO program (time off accrual and firm holidays)
• 401(k) retirement program
• Medical, dental, and vision insurance
• Bonus opportunities tied to intake performance and firm growth