Technical Account Manager - OTC Pricing

Technical Account Manager - OTC Pricing role supports new and existing content partners by handling incoming queries, technical issues, and proactively working with partners to deliver OTC pricing content in an accurate, timely, and effective manner.

Requirements

• Exceptional customer service skills
• Ability to handle and prioritize multiple client queries and projects simultaneously
• Confidence to lead strategic technical and business relationships
• Drive and passion to develop your own ideas and strategies for your accounts
• Good interpersonal skills and a desire to work directly with customers
• Proactive demeanor with the confidence to challenge the status quo and a real desire to improve practices and processes
• Experience in finding technical solutions to help automate or improve content partners' data workflows and find efficiencies
• Keen interest and understanding of financial markets, including demonstrated experience of at least one of the asset classes e.g. Equities or Derivatives or Fixed Income etc.
• Knowledge of FIX Connectivity and the following programming languages: Python, SQL and VBA
• Experience in using business intelligence to identify gaps and trends, or opportunities for product enhancements
• Experience in data analytics tools; business intelligence tools or similar
• Prior experience working as an Account Manager in a tech-focused organization

Benefits

• Medical, dental, vision
• Short and long term disability benefits
• 401(k) + match
• Life insurance
• Various wellness programs