Sr. Manager, Customer Strategy, Stores and Digital
Bloomingdale'sNew York, New York, United States
Posted January 27, 2026
Full Time
About the Company
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.
Job Description
We're seeking a Sr. Manager, Customer Strategy, Stores and Digital to join our team at Bloomingdale's. The ideal candidate will have 5+ years of relevant experience and a customer-centric mindset. They will be responsible for owning customer voice reporting and communication, leading Net Promoter Score and Customer Satisfaction metrics, and partnering with the Digital Customer Care team to ensure digital experience feedback is heard and connected to digital product teams.
Requirements
- Owns Customer Voice reporting and communication throughout the Bloomingdale's organization
- Leads the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics
- Serves as primary Bloomingdale's partner to the Macy's, Inc Customer Insights team
- In partnership with Digital Customer Care team, ensures digital experience feedback is heard, captured and connected to digital product teams
- Leads on special projects, turning insights into compelling stories
