Sr. Manager, Customer Strategy, Stores and Digital
Macy'sNew York, New York, United States
Posted January 27, 2026
Full Time
About the Company
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.
Job Description
As the Senior Manager, Customer Strategy - Stores & Digital at Bloomingdale's, you will serve as the lead insights and customer strategy partner to our Store and Digital (COM) leadership teams. Your role is focused on deeply understanding customer sentiment—connecting NPS feedback, behavioral data, and operational results to identify the biggest opportunities to improve the customer experience and drive business performance.
Requirements
- 6-8 years of experience in customer insights, strategy, or experience design, ideally in a retail, digital, or omnichannel business
- Strong experience with customer feedback platforms (e.g., Medallia), behavioral analytics, and translating insights into commercial impact
- Proven ability to connect qualitative and quantitative insights to business performance
- Skilled in storytelling and executive communication, with the ability to influence across multiple levels and teams
- Experience conducting market-level research and identifying customer-led growth opportunities is a plus
Benefits
- 401k Matching
- Generous Paid Time Off
- Relocation Assistance
