Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestrate AI-powered customer engagement across the entire customer lifecycle. The ideal candidate combines deep understanding of customer success operations with technical aptitude, thrives in cross-functional collaboration, and is motivated to make AI the engine behind smarter, more personalized customer relationships.

Requirements

• Program/operations leadership
• Tech & tools savvy
• Data-driven mindset
• Change management skills
• Cross-functional collaboration
• Innovative and customer-focused

Benefits

• Flexible working hours
• Virtual-first work arrangement
• Company events
• Volunteering activities with paid time off
• Professional education budget
• Employee Assistance Program
• Calm app subscription
• DisConnect days
• Sports, yoga, and meditation opportunities
• Extended parental leave
• Restricted Stock Units or Stock Options
• Company performance bonus
• Employee referral bonus
• Work anniversaries celebration