Customer Success Manager

We are seeking a passionate and results-driven Customer Success Manager to join our team. In this role, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SaaS products.

Requirements

• Customer Onboarding: Assist new customers in getting started with our product, providing guidance, and training, and ensuring a smooth onboarding process.
• Account Management: Develop and maintain strong relationships with key customer accounts.
• Product Expertise: Become an expert in our SaaS product(s) and stay updated on new features and enhancements.
• Customer Training: Create and deliver training materials and webinars to help customers maximize the value of our product.
• Customer Support: Address customer inquiries, resolve issues, and escalate when necessary.
• Customer Feedback: Gather customer feedback, case studies, quotes, g2 reviews, and insights to provide input to the product development team for continuous improvement.
• Renewals and Upselling: Monitor customer usage and work on renewing subscriptions.
• Customer Success Plans: Collaborate with customers to create and execute customer success plans that align with their goals and objectives.
• Churn Prevention: Proactively identify and address factors that may lead to customer churn.
• Reporting: Maintain and provide regular reports on customer engagement, satisfaction, and product usage to internal stakeholders.

Benefits

• Competitive compensation
• Work remotely from anywhere
• Opportunities to move laterally within a team and grow rapidly
• Paid time off and flexible leave policy
• A 'no boss' culture that empowers you to take ownership
• Flexible working hours to fit your lifestyle
• LGBTQ+ friendly
• Fun international offsite to connect and recharge
• Tech reimbursements to support your work