Account Operations Analyst

Role Overview

The Account Operations Analyst is responsible for monitoring and tracking client specific projects throughout BluSky and addressing any issues or hurdles that may lead to a negative client experience. This role plays a crucial role in supporting operations that run 24 hours a day, 7 days a week, requiring flexibility and adaptability to meet customer needs.

What You Will Do

Monitor and track client projects, provide excellent customer experience, escalate issues internally, monitor compliance, perform data entry, and coordinate with team members.

Why It Might Be a Fit

This role requires strong problem-solving skills, excellent written and verbal communication skills, and the ability to work independently and be self-motivated. The ideal candidate is comfortable interfacing with clients and has a willingness to suggest areas for improvement and escalate matters.

Requirements

• Excellent written and verbal Communication Skills
• Proficient in Microsoft Suite, including Excel and Word
• Demonstrated computer capabilities, willingness to learn new systems
• Strong problem-solving skills
• Willingness to suggest areas for improvement, comfort escalating matters
• Must be willing to be on camera for virtual meetings
• Comfort interfacing with clients
• Independent worker and self-motivated

Benefits

• Competitive base salary
• Bonus plan for qualified positions
• Comprehensive benefits package
• Matching 401(k) plan
• Health insurance (medical, dental and vision)
• Paid time off
• Disability
• Equipment appropriate to the position (i.e.: laptop, smart phone, etc.)
• Corporate apparel allowance
• Hybrid Work
• Employee Assistance Program
• Accident & Critical Illness Coverage
• Vendor discounts