Customer Support Representative

Blue J is a B2B SaaS company that offers generative AI for tax experts. They are looking for a Customer Support Representative to support customers across North America.

Requirements

• Triaging customer support inquiries by Service Tiers and urgency.
• Optimizing support functions to improve efficiency and customer experience.
• Responding in a timely manner to customer inquiries with effective language and framing.
• Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio.
• Organizing your work in a reportable way, so we can identify accounts with high support needs and better understand ways to implement product improvements.
• Working closely with the customer success team to identify red flags and opportunities for growth within their accounts, based on your support-based interactions.
• Becoming a product expert and addressing customer inquiries.

Benefits

• Competitive base salaries
• Stock options
• Healthy work/life balance
• Flexible work schedule
• Great benefits package
• Pickelball and other start-up perks