Senior Support Engineer 1

The Sr Support Engineer is responsible for delivering advanced technical support to our customers by solving complex issues related to Blue Yonder's supply chain solutions.

Requirements

• Provide advanced technical support for Blue Yonder's supply chain solutions
• Engage with customers to understand their requirements, reproduce issues, and develop solutions
• Mentor and guide junior support engineers
• Contribute to the creation and maintenance of support documentation, knowledge base articles, and training materials
• Work closely with product development teams to identify areas for product improvement
• Participate in root cause analysis and post-mortem reviews for significant incidents
• Implement and drive improvements in support methodologies, tools, and processes
• Stay updated with the latest changes and advancements in Blue Yonder's products and solutions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance