Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a Senior Support Engineer I, you will be responsible for resolving complex technical issues, improving system reliability, and building tooling that strengthens our support capabilities.
Requirements
- 7+ years of experience in Support Engineering, Site Reliability Engineering, or Software Engineering
- Strong ability to read, understand, and debug production code in modern web application stacks
- Experience conducting structured root cause analysis for complex, distributed systems
- Experience responding to incidents where reliability directly impacts users
- Demonstrated ability to independently scope and drive technical improvements from problem identification to implementation
- Strong written and verbal communication skills, including the ability to explain complex technical concepts clearly to non-technical stakeholders
Benefits
- Health, Dental, Vision benefits
- Employer sponsored 401(k) match
- Paid time off policies including vacation, sick leave and company holidays
- Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
- Professional Development Reimbursement
- Donation matching to support favorite causes