Senior Support Engineer I

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a Senior Support Engineer I, you will be responsible for resolving complex technical issues, improving system reliability, and building tooling that strengthens our support capabilities.

Requirements

• 7+ years of experience in Support Engineering, Site Reliability Engineering, or Software Engineering
• Strong ability to read, understand, and debug production code in modern web application stacks
• Experience conducting structured root cause analysis for complex, distributed systems
• Experience responding to incidents where reliability directly impacts users
• Demonstrated ability to independently scope and drive technical improvements from problem identification to implementation
• Strong written and verbal communication skills, including the ability to explain complex technical concepts clearly to non-technical stakeholders

Benefits

• Health, Dental, Vision benefits
• Employer sponsored 401(k) match
• Paid time off policies including vacation, sick leave and company holidays
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Professional Development Reimbursement
• Donation matching to support favorite causes